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The Outdoor Shop - FAQ's, Frequently Asked Questions

Top FAQ's

What is my delivery charge?

How do I track my order?

What are your opening times?

Do you deliver to my country?

What is your refund policy?

Items disappear from my Shopping Basket when I go to Checkout

What do we mean by Clearance?

What is my delivery charge?

We offer three levels of postage for mainland UK customers:

Standard Delivery
Express 24hr
Express by Noon
FREE on orders over £75.00 taking 2-3 working days to be delivered.
Cost is £10.00, is despatched via Parcelforce and delivered next working day.
Cost is £20.00, is also despatched via Parcelforce and delivered before noon on the next working day.
Cost is £4.99 for orders under £75.00, taking 2-3 working days to be delivered.

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How do I track my order?

When goods are despatched you will receive an email confirmation which also contains tracking information.
For tracking numbers beginning KB please visit Parcelforce

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What are your opening times?

The Outdoor Shop is currently open seven days a week.

During holiday periods, our opening times may vary so please double check by phone if you are making a long journey.

Monday: 10am-6pm
Tuesday: 10am-6pm
Wednesday: 11am-6pm
Thursday: 10am-7pm
Friday: 10am-6pm
Saturday: 9am-6pm
Sunday: 10am-4pm

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Do you deliver to my country?

We deliver to a number of European destinations as well as all of the UK.
For full details of our delivery options please visit our European Delivery Pages.

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What is your refund policy?

The Outdoor Shop Ltd offers a generous goodwill returns policy which is in addition to your legal rights.
When you return unwanted items, please provide proof of purchase. This is a receipt for items bought in store and your invoice for goods purchased online.

For full details of our Returns and Refunds Policies please visit our Returns and Refunds pages.

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Items disappear from my Shopping Basket when I go to Checkout

If you have found a product via a search engine such as Google it is possible the product page was a cached page on Google rather than our own live website and we may be out of stock on the item you require.
To be certain we have the product you require visit our site directly at www.theoutdoorshop.com and use either the search facility or product menus to locate the item, our site only shows items that are in stock.

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What do we mean by Clearance?

Goods featured within the Clearance section of the website will either be reduced to clear, such as discontinued lines or colours or they will be specials we've obtained from our suppliers on one-off deals for a limited period.

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About us

Established in 1981,
The Outdoor Shop is
now based at

17 Stacey Bushes Trading
Centre, Erica Road
Stacey Bushes
Milton Keynes
MK12 6HS

Retailing through our
Stacey Bushes shop and
via the Internet,
we are now one of
the country's leading
independent retailers
of technical outdoor
clothing and equipment.

 

Click here to find out about us


© 2014 The Outdoor Shop

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