returns_main | Outdoor Equipment & Clothing for Rock climbing, Trekking, Backpacking, Hill Walking, Hiking, Mountaineering, Rambling | Outdoor Activities & Adventure Travel
Visit us in store
Call and Speak to an Outdoor Expert
FREE UK Delivery on all orders over £30.00
Shop with Complete Confidence
- Mens Clothing - Womens Clothing - Footwear - Sleeping - Packs and Bags - Tents and Bivis - Cooking - Climbing - Snow and Ice - Accessories - Lighting - Children - Books and Maps - Waterproof Jackets - Softshell Jackets - Down Jackets - Synthetic Insulation - Fleeces - Baselayers & Thermals - Waterproof Overtrousers - Softshell Trousers - Shirts and T-Shirts - Walking Trousers - Walking Shorts - Gloves - Headwear - Skiwear - Accessories - Waterproof Jackets - Softshell Jackets - Down Jackets - Synthetic Insulation - Fleeces - Baselayers & Thermals - Waterproof Overtrousers - Softshell Legwear - Shirts and T-Shirts - Walking Trousers - Walking Shorts - Gloves - Headwear - Skiwear - Accessories - Mountaineering Boots - Mens Walking Boots - Womens Walking Boots - Mens Approach Shoes - Womens Approach Shoes - Sandals - Climbing Shoes - Snow Boots - Gaiters - Walking Socks - Footwear Proofing - Footwear Accessories - Down Bags Above 0c - Down Bags for 0c to -10c - Down Bags for -10c to -20c - Down Bags for below -20c - Synthetic Sleeping Bags - Mattresses - Liners and Pillows - Backpacks - Climbing Packs - Ski Packs - Daypacks - Camera Bags - Travel Bags - Kit Bags and Duffles - Child Carriers - Bum Bags - Stuff Sacs and Liners - Pack Accessories - Bivi Bags - 1 and 1+ Person Tents - 2 Person Tents - 3 Person Tents - 4 Person Tents - Group Shelters - Tent Accessories - Stoves - Cookware - Flasks - Utensils - Fuel Bottles - Fuel and Gas - Food - Cooking Accessories - Ropes - Rope Bags - Harnesses - Chalk and Chalk Bags - Belay Devices - Climbing Shoes - Karabiners - Quickdraws - Protection - Helmets - Ascenders and Descenders - Pulleys - Slings - Training Equipment - Bouldering Mats - Big Wall Gear - Via Ferrata - Climbing Accessories - Ice Axes - Crampons - Ice Protection - Snow Shoes - Avalanche Probes - Avalanche Safety - Snow Shovels and Saws - Goggles - Snow Accessories - Altimeters - Batteries - Solar Chargers - Compasses - First Aid Kits - Flasks - GPS Systems - Hydration Systems - Insect Repellents - Knives and Multi Tools - Map Cases - Mosquito Nets - Pedometers - Personal Hygiene - Security - Sunglasses - Survival Gear - Trekking and Ski Poles - Water Bottles - Water Purification - Altimeters - Compasses - GPS Systems - Map Software - UK Maps - Other Maps - Map Cases - Head Torches - Hand Torches - Lanterns - Batteries - Lighting Accessories - UK Maps - UK Guides - Other Maps - Other Guides - Map Software - Instructional - Tents - Rucksacks - Sleeping - Footwear - Cookers - Food - Clothing - Accessories - UK Maps

You are here: Home > Our Returns Policy

Our Returns Policy

60 Day Returns - Shop with Complete Confidence

We know that it can be difficult to get things right first time and that items in the wrong size or colour can be a disappointment. With this in mind we have amended our returns policy to make it as easy as possible to return items to us, for exchange or refund.

Our 60 Days returns policy means that if for whatever reason you are unhappy with your purchase you can return it to us at your cost, in a new and unused condition within 60 days of purchase, complete with all packaging (clothing must have labels attached and boots must be in original box) and we will issue a full refund of the purchase price on the item.

If you would like to exchange an item for an alternative size or colour, we would ask that you return the items to us as soon as possible and within 60 days. A returns form will accompany your original order.

An additional charge of £4.99 will be made to cover handling and return carriage on exchanges under £75.00 in value on UK orders. For any overseas exchanges return carriage will be charged at our standard rate for that country.

Please ensure you obtain proof of posting when returning goods for both refunds and exchanges as we cannot be liable for any items that go missing in transit. For items over £75.00 we would recommend using a signed service to ensure sufficient insurance cover. Your local post office will be able to advise. For large items such as tents we can arrange courier collections on your behalf. A charge will be made for this service.

To return your items to The Outdoor Shop please send them to:

The Outdoor Shop Ltd - Returns
17 Stacey Bushes Trading Centre
Erica Road
Stacey Bushes
Milton Keynes
MK12 6HS

What do we mean by New and Unused Condition?

For us to be able to process any return or exchange, under our 60 Day Returns policy, the items need to be in the same condition they were supplied to you in. Items must have the following:

  • Their original labels and tags, ideally still attached.
  • Boxes and packaging as supplied by the manufacturer.
  • All parts, instruction leaflets, spares and components present.

Items must not:

  • Be dirty, soiled or wet.
  • Have been worn outdoors, or for prolonged periods inside.
  • Be marked, damaged or scratched.

Returning damaged, faulty or incorrect items.

We aim to get things right first time, but occasionally things do go wrong. If you receive an item that is damaged or faulty you can return it for a full refund including any carriage costs or free of charge exchange. If an item is received that does not match our website’s specification you can return it for a full refund including return carriage up to £7.50.

Consumer Contracts Regulations.

As a consumer, you have the right to cancel your contract at any time up to 14 working days after the day on which you receive the goods you ordered.

You must inform us of the cancellation of contract in writing, either by letter, fax or email.

A telephone call is not sufficient.

You must take reasonable care of the goods whilst in your possession and they must be returned promptly at your cost to us or in the case of heavy items, collection arrangements made.

If you have paid a standard delivery charge this will also be returned but if you are returning part of the order, then we are not obliged to repay any of the delivery charge. Any enhancements to delivery services are not refundable.

This is not intended to be a full statement of all your rights under the Consumer Contracts Regulations. Full details of your rights under the Consumer Contracts Regulations are available at your local Citizen's Advice Bureau or your Local Authority's Trading Standards Office.

The Regulations do not apply to orders placed in store, made to order items, made to measure items, food, and computer software.

About Us

Established in 1981,
The Outdoor Shop is
now based at

17 Stacey Bushes Trading
Centre, Erica Road
Stacey Bushes
Milton Keynes
MK12 6HS

Retailing through our
Stacey Bushes shop and
via the Internet,
we are now one of
the country's leading
independent retailers
of technical outdoor
clothing and equipment.


Click here to find out about us

© 2014 The Outdoor Shop

Browse by Brands

All our brands
Black Diamond
Force Ten
Jack Wolfskin
Helly Hansen
La Sportiva
Lowe Alpine
Mountain Equipment
North Face
Wild Country Climbing


Contact Us
Privacy & Cookies
Terms & Conditions
Price Match
Site Map

Social Media

Click here to like our Facebook business page


Like us on Facebook


Click here to follow us on Twitter

Follow us on Twitter


Click here to follow us on Google+

Follow us on Google+


Click here to follow us on Pinterest

Follow us on Pinterest

Payment Options

American Express is accepted
in store only and is not a valid
payment option via our website

This website is best viewed on Mozilla Firefox and Apple Safari.