How to Return Items
How can I return items?
Returnable items purchased online need to be returned to our mailorder department within 14 days of receipt. A returns form was enclosed with your original order which gives full details.
Returning Faulty Goods
In the unlikely event that goods are suspected of being faulty through use - any item must be sent to our returns department here at The Outdoor Shop Ltd and not to the manufacturer. Items will be repaired or replaced at the manufacturers discretion. Under current legislation we (The Outdoor Shop Ltd) are allowed a reasonable period of time in which to resolve claims to the provision of 'faulty goods'.
If an item proves to be faulty upon receipt of goods you are eligible for a full refund (including delivery charge) or a replacement product.
Returning Goods - Insurance
It is recommended that all items returned to us are covered by appropriate insurance - your local post office can provide details of services available. The Outdoor Shop Ltd cannot accept responsibility for items lost or damaged whilst in return transit.
For large items (such as tents) we can arrange courier collections on your behalf. A charge will be made for this service if applicable.
Please ensure you have read carefully our terms and conditions and ensure you have completed the relevant returns forms (these can be found with your delivery paperwork) before returning any goods to us.
Please telephone or email us before sending any goods back to us - whatever the reason.
Tel: +44 (0) 1908 562141
ALL returned items should be sent to:
The Outdoor Shop Ltd
39 Carters Yard