Tel: 01908 324977

Delivery

UK Delivery

 

We offer two levels of postage for our mainland UK customers:

 

Standard Delivery


FREE on orders over £30.00.

For orders under £30.00 a charge of £4.99 is made and delivery will be estimated at 3-7 working days.

Delivery times are from date of despatch with orders placed after 4pm on Friday to be despatched on Monday at the earliest.

Please be aware that at busy times such as Sale periods, orders can take 3-4 days to be despatched and they will then be delivered the next working day* after despatch.

* Postcode exceptions apply. Please see below for details.

 

Express by Noon


Cost is £20.00, is also delivered via Parcelforce and delivered before noon on the next working day.

 

Please Note:

Express by Noon is a ‘Working’ day service and a working day is defined as Monday to Friday and excludes Public Bank Holidays. Orders need to be placed by noon Monday to Friday for delivery next working day.


Orders placed after noon on Friday, Saturday, or Sunday we aim to despatch Monday for delivery Tuesday.

* Express deliveries can only be made to UK Mainland addresses within the timescale, orders to the following postcodes will experience a delay of one or two days:

AB30-31, AB33-38, AB41-45, AB51-56, AB63, DD8-10, FK8 3, FK16-17, FK21, HS1, HS2-9, IV1-36, IV40-49, IV51-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH10-11, PH13-14, PH17-26, PH30-44, PH49-50, TD15 2, TR21-25, ZE1-3

 


Delivery Policy


For standard deliveries, we aim to process and dispatch your order no later than the working day following receipt of your order and for you to take receipt of your goods usually within 3-5 working days, subject to payment method and stock availability. During periods of high demand the despatch time can extend.

 

Delivery times are usually between 08:30 and 17:30 Monday to Friday. Goods will be delivered by Royal Mail or Parcelforce courier.

 

Note: All goods require a signature upon delivery and thus cannot be delivered without a signature.

 


European Delivery


Shipping to EU and Non EU Destinations


The Outdoor Shop Ltd is happy to ship to the following EU and Non EU destinations, subject to the terms and conditions below:

 

Destination Delivery Time
Austria 4 Working Days
Belgium  3 Working Days 
Channel Islands  3 Working Days  
Denmark  3-4 Working Days  
Finland  5-7 Working Days 
France  3 Working Days  
Germany  3 Working Days  
Greece  3-4 Working Days  
Ireland (Southern)  3 Working Days  
Italy  4-6 Working Days 
Luxembourg  2-3 Working Days 
Netherlands  3 Working Days  
Norway  4-7 Working Days 
Portugal  4-7 Working Days 
Spain  4-5 Working Days 
Switzerland  3 Working Days 
Sweden  4-6 Working Days 

 

 


Delivery Charges


All goods supplied to EU countries will be charged in UK sterling (GBP) and include taxation (VAT) where applicable.

 

Goods shipped to Norway, Switzerland and the Channel Islands will be charged in UK sterling (GBP) excluding taxation (VAT), and the customer will be liable for any import or customs charges.

 

All prices shown online exclude delivery charges, these will be charged at the following rates:

 

Destination Delivery Time
Austria Orders under £50 and/or less than 1Kg £14.99 all other orders £39.99
Belgium  £14.99
Channel Islands  £12.99
Denmark  £14.99
Finland  Orders under £50 and/or less than 1Kg £14.99 all other orders £39.99 
France  £14.99
Germany  £14.99
Greece  Orders under £50 and/or less than 1Kg £14.99 all other orders £29.99
Ireland (Southern)  £14.99
Italy  Orders under £50 and/or less than 1Kg £14.99 all other orders £29.99 
Luxembourg  £14.99
Netherlands  £14.99
Norway  Orders under £50 and/or less than 1Kg £14.99 all other orders £34.99
Portugal  Orders under £50 and/or less than 1Kg £14.99 all other orders £29.99
Spain  Orders under £50 and/or less than 1Kg £14.99 all other orders £29.99
Switzerland  Orders under £50 and/or less than 1Kg £14.99 all other orders £39.99
Sweden  Orders under £50 and/or less than 1Kg £14.99 all other orders £39.99

 

 

Delivery


Delivery time to all destinations will vary depending on where the delivery destination is, but for all our destinations we use a trackable service that requires a signature on delivery. In the event that your order has not arrived within a reasonable period of time please contact us. All orders will be shipped as one complete delivery and must be sent to the cardholders registered address.

For standard deliveries, we aim to process and dispatch your order no later than the working day following receipt of your order and for you to take receipt of your goods usually within 3-7 working days and in any case no more than 21 days, subject to payment method and stock availability.

 

Out Of Stock Items


Inclusion of any product on our website is not a guarantee of it being in stock at the time of ordering. The Outdoor Shop stocks one of the most comprehensive ranges of equipment in the country. However situations beyond our control may occasionally result in an item(s) being temporarily unavailable.

Items discontinued by manufacturers or that are no longer available that season we endeavour to remove from our website as quickly as possible.

You will be contacted by email or telephone concerning any item(s) we are unable to supply within 14 days. Out of stock items marked to follow will be sent automatically when they become available. We do NOT make additional charges for this service. In any case, we aim to deliver goods within a maximum time frame of no more than 21 days from receipt of order. If we are unable to do this, you will be contacted to make arrangements for any necessary refund to be issued.

Please note that our 24hr delivery service is not available for delivery to EU destinations.

 

Placing Your Order


We are now able to accept orders online to EU destinations (Not Norway, Switzerland or Channel Islands). To allow us to process your online order you must complete the Card Verification Page within the checkout stage. Orders received that do not pass this security check cannot be despatched and will be cancelled. For orders to the Channel Islands or Norway plaese contact the shop to get a quotation for the goods excluding VAT and shipping costs.

 

Mountaineering Club Discounts


The Outdoor Shop Ltd is happy to offer a discount to any customers who are current members of a nationally recognised mountaineering association or federation. To gain this discount first register on the website then supply a copy of your membership card to sales@theoutdoorshop.com. Once we have received this proof of membership we can update your registration details which will allow you to purchase goods at a discounted rate. Please do not place your order in advance of supplying membership details as we are not able to back date discounts.

 

Registering Online For BFPO


To enable us to process your order quickly and efficiently please register on the website filling out your name and address as follows:

Title N/A
Name Service Number
Surname Rank and Name
Address Unit/Regiment and Operation Name
Country BFPO
Post Code BFPO Number or New BFPO Post Code


BFPO (British Forces Post Office) Delivery Charges


All BFPO deliveries are sent via Parcelforce to Mill Hill in London for onward forwarding via internal mail systems to your BFPO address.

For orders of any value their is a set delivery charge of £4.99 to cover carriage and packaging costs.


BFPO (British Forces Post Office) Delivery Information


Personnel of HM Forces stationed overseas and their dependents who live with them, can be sent parcels at the BFPO concessionary rate.

Certain BFPO addresses are eligible for VAT free sales.

 

BFPO Addresses Outside EU


If your BFPO address is outside the EU and the delivery address clearly has the country in it, then we will not charge you VAT. When we process the order we will manually deduct the VAT and this will show as a refund on your credit card statement.

If it is not obvious from the delivery address that the destination is outside the EU then we need a copy of a VAT Exemption form signed by your CO. Please order online as normal, then send an email to mailorder@theoutdoorshop.com with your details and let us know that the exemption form will follow. Please then fax the form on 01908 324978. We can only send out the goods once we receive the form.

 

BFPO Addresses Inside The EU


Certain BFPO locations within the EU are eligible for VAT free sales. We can supply goods VAT free only if you fax a copy of the VAT Exemption form to us, signed by your CO. Please order online as normal and the send an email to mailorder@theoutdoorshop.com with your details and let us know that the exemption form will follow. Please then fax the form on 01908 324978. We can only supply goods once we receive the form.

 

Delivery Times


We will send goods to the BFPO address in Mill Hill via 48hr service. Standard BFPO delivery times apply after that.